Refund policy

At Calabasa, we want you to be completely satisfied with your purchase. If you are not happy with your order, please contact us within 14 days of receiving it.

Damaged or Faulty Items

If your order arrives damaged or faulty, please contact us at team@calabasa.info within 48 hours of delivery with a photograph of the damage. We will arrange a replacement or full refund at no cost to you.

Change of Mind

Due to the nature of alcohol products, we are unable to accept returns on opened bottles. Unopened bottles may be returned within 14 days of delivery, provided they are in their original condition and packaging. Return shipping costs are the responsibility of the customer. Once we receive and inspect the returned item, we will process a refund to your original payment method within 5–10 business days.

Incorrect Orders

If you receive the wrong item, please contact us immediately at team@calabasa.info and we will resolve the issue promptly.

Non-Returnable Items

We are unable to accept returns on items that have been opened, partially consumed, or damaged after delivery due to improper storage.

Contact

team@calabasa.info